Return or Exchange

Faulty or Damaged Items

• We offer a 30-day manufacturing warranty from the date your order is delivered.
• If an item has a manufacturing fault you are eligible for a refund or a replacement within this period — your choice.
• Send us a clear photo or a description of the fault and we'll sort it as quickly as we can.

Change of Mind Returns

• All items excluding earrings and personalised/made‑to‑order jewellery are eligible for a store credit within 7 days of receiving your order.

• Return postage is at the customer’s expense, and original shipping charges are non‑refundable.

• Items must be unworn and returned in their original packaging. If an item appears worn or is not returned in its original condition, a store credit will not be issued.

Exclusions & Conditions

• Earrings are not returnable due to hygiene regulations once posted.

• Customised and made‑to‑order pieces are final sale and cannot be returned.

• Pearls are natural and may vary in size, shape, or colour. These variations are not considered faults.

• Lost items are not covered under our 30‑day warranty. Jewellery lost after being worn does not qualify for replacement or refund.

• All products list their metal base clearly. We cannot take responsibility for any allergic reactions that may occur. Please ensure you select metals you know are suitable for your skin. “Hypoallergenic” does not guarantee zero reactions, as sensitivities vary from person to person.